policies

privacy, returns and other policies

Returns

Returns

I want you to be happy with your order. If there’s a problem, let me know within 30 days and I’ll do my best to make it right. Most physical products can be returned if unused and in original condition. Buyer covers return shipping unless the item is defective or I made a mistake.

Custom prints & digital downloads

Because custom prints are made just for you, and digital downloads can’t be “returned,” I can only offer refunds or replacements if there’s a defect or you received the wrong item. If that happens, email me a photo and I’ll fix it—no hassle.

Apparel & gear

If your shirt or gear arrives damaged or isn’t what you ordered, let me know within 30 days and I’ll sort it out. For sizing issues or if you just changed your mind, I can’t offer returns right now—thanks for understanding.

How to start a return

Email support@mountainbaker.com with your order number and a quick description (and photo if there’s a problem). I’ll reply with next steps.

Refund timing

Once I receive and check your return, I’ll process your refund to your original payment method. This usually takes 5–10 business days.

Lost or damaged orders

If your order is lost or arrives damaged, contact me ASAP and I’ll make it right.

Order changes/cancellations

If you need to change or cancel your order, contact me as soon as possible. If your order hasn’t shipped yet, I’ll do my best to help.

Shipping

How we ship

I work with trusted partners to get your order to you quickly and safely. Shipping times vary: most prints ship within 3–7 business days, and apparel or gear usually ships within 5–10 business days. You’ll get tracking info as soon as your order is on the way. If you have questions, just ask.

Delivery issues

If your order can’t be delivered and comes back to me, I’ll contact you to sort out reshipment or a refund, depending on the situation.

International shipping

International shipping is available for most products, but there are some restrictions and extra costs may apply. If you’re outside the US, please contact me before ordering so I can confirm shipping options and timing for your location.

Digital Products

Digital downloads

Digital downloads are for your personal use only and can’t be shared or resold. Once delivered, they can’t be returned or refunded unless there’s a technical issue or you received the wrong file. If there’s a problem, let me know within 7 days and I’ll fix it.

Privacy and Data

What info I collect

When you place an order or leave a comment, I collect basic info (like your name, email, and shipping address) to process your order and keep the site running smoothly. Some site features may use cookies or similar technologies.

How your info is used

Your info is only used to fulfill your order, communicate with you, and improve the site. I don’t sell your data.

Advertising

This website displays ads to help support us. Some ads may use cookies or similar technologies to show content that’s more relevant to you.

Comments

If you leave a comment, we collect basic info to allow comments to function and help prevent spam.

Your rights

If you’d like to know what personal information we have about you, or want it deleted, just email support@mountainbaker.com and I’ll do my best to help.

California residents

If you’re in California, you have special privacy rights. Contact me for details or to make a request.

Terms of Service

Using this site

By using this site, you agree to these policies and terms of use.

Policy updates

I may update these policies from time to time as the site grows. I’ll always keep things clear and fair.

Contact

For any questions or help, email support@mountainbaker.com or visit https://mountainbaker.com/contact/