I want you to be happy with your order. If there’s a problem, let me know within 30 days and I’ll do my best to make it right. Most physical products can be returned if unused and in original condition. Buyer covers return shipping unless the item is defective or I made a mistake.
Because custom prints are made just for you, and digital downloads can’t be “returned,” I can only offer refunds or replacements if there’s a defect or you received the wrong item. If that happens, email me a photo and I’ll fix it—no hassle.
If your shirt or gear arrives damaged or isn’t what you ordered, let me know within 30 days and I’ll sort it out. For sizing issues or if you just changed your mind, I can’t offer returns right now—thanks for understanding.
Email support@mountainbaker.com with your order number and a quick description (and photo if there’s a problem). I’ll reply with next steps.
Once I receive and check your return, I’ll process your refund to your original payment method. This usually takes 5–10 business days.
If your order is lost or arrives damaged, contact me ASAP and I’ll make it right.
If you need to change or cancel your order, contact me as soon as possible. If your order hasn’t shipped yet, I’ll do my best to help.
I work with trusted partners to get your order to you quickly and safely. Shipping times vary: most prints ship within 3–7 business days, and apparel or gear usually ships within 5–10 business days. You’ll get tracking info as soon as your order is on the way. If you have questions, just ask.
If your order can’t be delivered and comes back to me, I’ll contact you to sort out reshipment or a refund, depending on the situation.
International shipping is available for most products, but there are some restrictions and extra costs may apply. If you’re outside the US, please contact me before ordering so I can confirm shipping options and timing for your location.
Digital downloads are for your personal use only and can’t be shared or resold. Once delivered, they can’t be returned or refunded unless there’s a technical issue or you received the wrong file. If there’s a problem, let me know within 7 days and I’ll fix it.
When you place an order or leave a comment, I collect basic info (like your name, email, and shipping address) to process your order and keep the site running smoothly. Some site features may use cookies or similar technologies.
Your info is only used to fulfill your order, communicate with you, and improve the site. I don’t sell your data.
This website displays ads to help support us. Some ads may use cookies or similar technologies to show content that’s more relevant to you.
If you leave a comment, we collect basic info to allow comments to function and help prevent spam.
If you’d like to know what personal information we have about you, or want it deleted, just email support@mountainbaker.com and I’ll do my best to help.
If you’re in California, you have special privacy rights. Contact me for details or to make a request.
By using this site, you agree to these policies and terms of use.
I may update these policies from time to time as the site grows. I’ll always keep things clear and fair.
For any questions or help, email support@mountainbaker.com or visit https://mountainbaker.com/contact/